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1. Communication Scope
      Users may initiate communication for various service demands including product inquiry, usage consultation, experience feedback and problem consultation through designated contact channels. All legitimate communication demands put forward by users will be fully recorded and sorted by our team.
2. Processing Principle
      Our staff will screen and sort all received user messages in a unified manner, and try our best to match targeted processing solutions according to different content and demand types. For complex communication demands that require multi-party coordination, the processing cycle may be appropriately extended.
3. User Reminder
      To improve communication efficiency, users are advised to clearly describe their demands, questions or feedback content when submitting messages. Ambiguous or incomplete submission information may affect the progress of our follow-up processing work.